Terms and Conditions

SHIPPING

Most of our products are made to order at time of ordering. Please allow 1 to 3 days before your order will ship. For items that are ready to ship, this will be stated in the item description. If you need your order made faster, please do get in touch before placing the order to see if that can be done. 

Orders are shipped 1st class mail with proof of posting within the UK. And outside the UK orders are sent 1st class Airmail. Please allow 1 to 5 weeks for International orders to arrive. 

International buyers are responsible for any customs and import taxes that may apply.

SHIPPING COSTS

UK shipping - Flat Rate £2.00 ~ FREE shipping for orders over £30.00.

Worldwide shipping - Flate Rate £5.00. 

PAYMENT OPTIONS

Woof and Meow accept PayPal, and card payments through 3rd party services. Your card payments are taken on a secure server and Woof and Meow do not receive your card information for your safety. 

If you prefer to send your payment via post we also accept cheques or bank transfer. Please contact us for further information on these payment options. 

RETURNS AND EXCHANGES

At Woof and Meow we only want happy customers. If you receive your item and you are not happy with it please note the following terms:

Just contact Woof and Meow within: 14 days of delivery  

Ship items back to Woof and Meow within: 30 days of delivery  

The following items cannot be returned:

* Custom or Personalised Items. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  

PRIVACY POLICY

Woof and Meow will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order